At Queenic, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy for your peace of mind.
Conditions for Return:
- If you are not satisfied with the product you received, you may return it within 1 days of delivery.
- The item must be unused, unworn, and in its original condition with tags intact.
- Please ensure that the product is returned in its original packaging to prevent damage during transit.
Return Process:
- Contact our customer service team at [email protected] or call us at +8801614941096 to initiate the return process. Please provide your order number and reason for return.
- Our customer service team will guide you through the return process and provide you with a return authorization number.
- Pack the item securely in its original packaging and include the return authorization number provided by our team.
- Ship the item back to us using a reputable courier service. Please note that the customer is responsible for the return shipping costs.
Important Note:
- It is important to inspect the item thoroughly in the presence of the delivery personnel before accepting the delivery. Once the item is accepted, any issues or concerns regarding the product will not be the responsibility of Queenic.
- We recommend checking the item for any defects, damages, or discrepancies at the time of delivery. If you notice any issues, kindly refuse the delivery and inform our customer service team immediately.
Refund Process:
- Once we receive the returned item and verify its condition, we will process a refund for the purchase price of the item, excluding the original shipping charges.
- Refunds will be issued using the original payment method used for the purchase. Please allow 1 days for the refund to be processed and reflected in your account.
At Queenic, your satisfaction is our top priority, and we are committed to providing you with a seamless shopping experience. If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We are here to assist you every step of the way.
